Warranty & Support.
Every server, storage system, and component we sell or rent — new or refurbished — is backed by warranty coverage and access to our technical support team, so you're never left troubleshooting production hardware alone.
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Coverage
Hardware defects in materials or workmanship affecting normal operation are covered under warranty, including chassis, motherboard, PSU, and included components at time of sale.
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Duration
Standard warranty terms vary by product condition and category — extended warranty options are available on request for mission-critical deployments.
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Claims
Warranty claims are handled through our support team, with replacement or repair options depending on the fault and part availability.
- Returns are accepted within the return window stated on your order confirmation for units that do not match the configuration ordered or arrive with a verified defect.
- Custom-configured builds are inspected and tested prior to shipment, but functional defects remain eligible for return or replacement per the applicable warranty terms.
- Contact support before returning any hardware to receive a return authorisation and shipping instructions.
Here when you need us.
Submit a support ticket via the contact form for configuration, deployment, or warranty issues.
Submit a Ticket ↗